British Gas News
British Gas Safety Site
Energy Savings Trust
Boiler Efficiency (SEDBUK)
Money saving tips
• Wash laundry at 40 not 60 degrees in an A-rated machine and you could save around £12 per year.
• Switch five 60W ordinary lightbulbs to energy saving ones and you could save around £32 per year.
• Turn your thermostat down by 1 degree and you could save around £44 per year.
• Turn appliances off rather than standby and you could save around £38 per year.
| Please note that, when calling British Gas, your calls may be monitored and/or recorded for quality assurance purposes. We may use your information throughout the Centrica group of companies, including British and Scottish Gas, to send you information that may be of interest to you. Please advise our staff if you would prefer not to receive this information.
Emergency Contact Numbers
|24-hour Gas Emergency Service
0800 111 999
If you have a gas leak or need to report a dangerous situation, call immediately.
Your local electricity network operator looks after the safety and security of your electricity supply.
Find your local operator's telephone number.
|Gas and Electricity Phone Numbers
Gas and Electricity Applications
0845 600 6113
We can supply your home fuel needs. Call us to see if we can save you money.
Gas and Electricity Account Enquiries
0845 600 5122 or you can visit www.house.co.uk/billing
For help or assistance with a gas or electricity bill.
New Gas Supply
0845 955 5510
Call us if you need a new gas supply or meter installed in your property.
Gas Electronic Token Meter
0845 955 5700 or you can visit www.house.co.uk/prepayment
If you have an enquiry regarding your gas prepayment meter please call one of our advisors.
|Electricity Prepayment Meter
0845 955 5600 or you can visit www.house.co.uk/prepayment
If you have an enquiry regarding your electricity prepayment meter.
Paypoint Outlet Enquiries
0845 602 0236
Need to top-up your prepayment card? Call to find your nearest outlet or you can visit www.paypoint.com/locator.htm
0845 602 0155 or you can visit www.house.co.uk/energyefficiency
See if you can save money on your fuel bills.
British Gas Bonds
0845 078 0071 or you can visit www.britishgasbonds.co.uk
To find out more call our British Gas Bonds Customer Care Line.
0800 587 2737
Meter tampering and energy theft represents a danger to life and property. It's also illegal. Call us now to report it.
Central Heating Breakdown Phone Numbers
0845 600 5100
Boiler broken down? Can't heat your house? Call to arrange for an engineer's visit.
Emergency Heating Repairs
0808 178 6039
Have your emergencies sorted without hassle or uncertainty. British Gas will repair your central heating problem for an upfront, fixed price.
New or Replacement Boiler Enquiries
0845 600 9400
If you're thinking of replacing, or adding to you central heating system, call us first.
Home Services Phone Numbers
New Customers: 0845 600 5090
Existing Customers: 0845 600 5100
Get straight through to HomeCare from British Gas. We could look after almost everything you rely on in your home.
0845 600 5020
Find out more about our monitored alarm systems.
0845 600 6229
If you're moving home, we can help move your accounts for you.
|House Contact Details
We recommend using our secure messaging facility, as this offers security of data. If, however, your browser cannot display the 'email us' page, please note that the email addresses below are NOT secure and should NOT be used to send us personal data.
To ensure the most appropriate department deals with your message, please select one of the following enquiry types; please remember to always include your account reference number or house number and postcode.
Heating appliance sales - email@example.com
Signing up for a product - firstname.lastname@example.org
Engineer appointments or queries - email@example.com
HomeCare enquiries - firstname.lastname@example.org
Gas prepayment meter enquiries - email@example.com
Electricity prepayment meter enquiries - firstname.lastname@example.org
Should you need to send us any documents that you're unable to send via email, you can fax us. Our fax number is:
0845 604 0304
Calling from abroad
If you live outside of the United Kingdom please call us on:
+44 113 338 1022
Write to us
If you wish to contact us via Royal Mail about any of the products or services offered by British Gas or our partners, here's our address:
House Contact Centre
PO Box 50
0845 600 8500
For our hard of hearing customers with a textphone, please call us on the following number. This line will NOT accept incoming voice calls.
0845 600 5001
Unable to register or find information? Get help or give us feedback here.
For our Welsh speaking customers
Sut i gysylltu â ni:
Ymholiadau ffôn: 0845 603 2300
Yr Adran Gymraeg
Os nad yw Nwy Prydain yn cyflenwi eich eiddo, rhowch alwad i ni.
Energy Supply Ombudsman
0845 055 0760 or 01925 530263
If you have a complaint that you have not been able to resolve with us directly, the Energy Supply Ombudsman may be able to help you. Their role is to investigate complaints on your behalf. They can be contacted by
0845 055 0765 or 01925 530264
18001 0845 051 1513 or 18001 01925 430886
You can contact energywatch on 0845 906 0708 (textphone: 18001 08459 06 07 08) or visit them at www.energywatch.org.uk.