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Useful Info

Gas Safety

Energy Efficiency


Money saving tips
Wash laundry at 40 not 60 degrees in an A-rated machine and you could save around £12 per year.

Switch five 60W ordinary lightbulbs to energy saving ones and you could save around £32 per year.

Turn your thermostat down by 1 degree and you could save around £44 per year.

Turn appliances off rather than standby and you could save around £38 per year.

Please note that, when calling British Gas, your calls may be monitored and/or recorded for quality assurance purposes. We may use your information throughout the Centrica group of companies, including British and Scottish Gas, to send you information that may be of interest to you. Please advise our staff if you would prefer not to receive this information.

Emergency Contact Numbers
24-hour Gas Emergency Service
0800 111 999

If you have a gas leak or need to report a dangerous situation, call immediately.
Electrical Emergencies
Your local electricity network operator looks after the safety and security of your electricity supply.
Find your local operator's telephone number.

Gas and Electricity Phone Numbers

Gas and Electricity Applications
0845 600 6113
We can supply your home fuel needs. Call us to see if we can save you money.

Gas and Electricity Account Enquiries
0845 600 5122 or you can visit
For help or assistance with a gas or electricity bill.

New Gas Supply
0845 955 5510
Call us if you need a new gas supply or meter installed in your property.

Gas Electronic Token Meter
0845 955 5700 or you can visit
If you have an enquiry regarding your gas prepayment meter please call one of our advisors.
Electricity Prepayment Meter
0845 955 5600 or you can visit
If you have an enquiry regarding your electricity prepayment meter.

Paypoint Outlet Enquiries
0845 602 0236

Need to top-up your prepayment card? Call to find your nearest outlet or you can visit

Energy Efficiency
0845 602 0155
or you can visit
See if you can save money on your fuel bills.

British Gas Bonds
0845 078 0071
or you can visit
To find out more call our British Gas Bonds Customer Care Line.

Energy Theft
0800 587 2737

Meter tampering and energy theft represents a danger to life and property. It's also illegal. Call us now to report it.

Central Heating Breakdown Phone Numbers

Existing Customers

0845 600 5100
Boiler broken down? Can't heat your house? Call to arrange for an engineer's visit.

Emergency Heating Repairs
0808 178 6039

Have your emergencies sorted without hassle or uncertainty. British Gas will repair your central heating problem for an upfront, fixed price.

New or Replacement Boiler Enquiries

0845 600 9400
If you're thinking of replacing, or adding to you central heating system, call us first.

Home Services Phone Numbers

HomeCare Services
New Customers: 0845 600 5090
Existing Customers: 0845 600 5100

Get straight through to HomeCare from British Gas. We could look after almost everything you rely on in your home.
Home Security
0845 600 5020
Find out more about our monitored alarm systems.

Home Movers

0845 600 6229
If you're moving home, we can help move your accounts for you.

House Contact Details

Email us

We recommend using our secure messaging facility, as this offers security of data. If, however, your browser cannot display the 'email us' page, please note that the email addresses below are NOT secure and should NOT be used to send us personal data.

To ensure the most appropriate department deals with your message, please select one of the following enquiry types; please remember to always include your account reference number or house number and postcode.

Heating appliance sales -
Signing up for a product -
Engineer appointments or queries -
HomeCare enquiries -
Gas prepayment meter enquiries -
Electricity prepayment meter enquiries -

Fax us

Should you need to send us any documents that you're unable to send via email, you can fax us. Our fax number is:
0845 604 0304

Calling from abroad

If you live outside of the United Kingdom please call us on:
+44 113 338 1022

Write to us

If you wish to contact us via Royal Mail about any of the products or services offered by British Gas or our partners, here's our address:

House Contact Centre
PO Box 50

Minicom (textphone)
0845 600 8500
For our hard of hearing customers with a textphone, please call us on the following number. This line will NOT accept incoming voice calls.

Website Support
0845 600 5001
Unable to register or find information? Get help or give us feedback here.

For our Welsh speaking customers

Sut i gysylltu â ni:

Ymholiadau ffôn: 0845 603 2300

Ymholiadau ysgrifenedig:

Yr Adran Gymraeg
Nwy Prydain
Tŷ Helmont
Ffordd Churchill
CF10 2NB

Os nad yw Nwy Prydain yn cyflenwi eich eiddo, rhowch alwad i ni.

Energy Supply Ombudsman

0845 055 0760
or 01925 530263
If you have a complaint that you have not been able to resolve with us directly, the Energy Supply Ombudsman may be able to help you. Their role is to investigate complaints on your behalf. They can be contacted by

0845 055 0765
or 01925 530264

18001 0845 051 1513
or 18001 01925 430886


You can contact energywatch on 0845 906 0708 (textphone: 18001 08459 06 07 08) or visit them at

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British Gas, British Gas HomeCare and the British Gas logo are trademarks of GB Gas Holdings Limited. Used under licence from Centrica plc.